1.What about postage when I am buying more than one thing?
When you wish to purchase a few items you can either go ahead and purchase them and once you submit the order we will Email you an invoice combining all of the products and the total postage before you make payment. Alternately if you would like to have all of the information before making your purchase just Email us and let us know what items you are interested and your postcode and we will get back to you with the price.
2.How long will the goods arrive ?
We normally ship by air mail from Austrilia,it usually takes 8-12 business days from time of shipment to arrival.Due to international customs it can take up to 20 working days.please contact us that we can provide your order and contact details.
3.What currency are your prices in ?
We list all prices in $US (US dollars).
4.What payment methods do you accept?
Currently we accept Bank Deposit, PayPal or Money Order. There will be more payment options being added over the next short while, so keep your eye out.
If you have a preferred payment method and plan on purchasing from our site in the future just drop us a quick Email and we will look into it at our end.
5.Why are you items so cheap compared to other sites , are you guys legit ?
We and our buyers buy overstocks and overuns from the same factories that make for famous companys and we have been doing this for many years. We also work on very tight profit margins to provide our clients good value.Most import,we have our own nike shoes factory,your request designed Timberland Boots are able to manufacture here regarding quantity,and price here are more reasonble than others based at better quality than others else.So welcome to have an sample order.
6. What happens if I am out when you deliver?
Parcelforce will leave a delivery note at your designated delivery address, for you to pick up from your local post office, or delivery at a more convenient time. However, when placing an order it is helpful to include an address where you will be able to receive the parcel during business hours, which can be different from your billing address.
7.I ordered 5 days ago why have I not heard anything about tracking number?
Sometimes,some styles are out of stock for a few days or we are waiting for tracking number from our shipping dept,please do not worry we will contact you if there is a big issue.Reply will continue with you within 24hours,if going on so.
8.We got our tracking number two days ago but our order is not showing up in usps or ems tracking system?
Sometimes there is a 2-5 day delay if shipping is backed up due to huge demand before goods are showing up in the system.Or tracking systems maybe delayed due to certain factors in usps or ems tracking system.But promise all order right condition here in Perfecttimberland,inc.
9.I sent you an e-mail 3 days ago, how come, I have no response?
We try to reply to e-mails within 72 hours. If you have not received a repsonse from us, your e-mail may have not been received or may have been overlooked abraod. We receive many customers e-mails every day and try to respond to them all, but sometimes your e-mail may get accidentally deleted by our SPAM blocking. if you have not received an reply within 1 days except weekends allow for 2days.
10.Are your items all authentic ?
Again, We buy overstocks, closeouts, overuns from overseas factories and authorized dealers that say and give us legal invoices that all goods are authentic, however for legal reasons we must say that some goods can and are factory variants.Only by this,you can enjoy the perfect Timberland Boots,making more profit but nice discount price and enjoying free shipping.
Website solemn promise:
All pictures are taken of real products on this site. However, due to the differences of the light, the photography level , the camera pixels and the different display settings, slight differences may occur.Please make the actual item as the standard.
